Easy Japanese for Work — Season 1, Episode 13: Answering phone calls for others

Episode synopsis

This episode is about answering phone calls for others. Nguyen Truong Giang, from Vietnam, is an IT engineer who works at a marketing firm. Giang-san studied Japanese and programming in university. He moved to Japan in 2015 and now serves as a link between the Vietnam branch of his company and the Japanese headquarters. Giang-san's Japanese is good, but he still needs experience with phone manners. In a telephone roleplay challenge, what will he do when a call comes in for a coworker who is busy on another line?

About Easy Japanese for Work

Accelerate your Japanese language skills! Learn practical, effective workplace expressions, understand business culture and improve your kanji.

More episodes from Season 1

• E1Communicating a sense of gratitude
• E2How to politely ask someone to repeat something
• E3Expressing an opinion concisely
• E4How to make explanations using photos and other materials
• E5Relaying messages
• E6Obtaining permission
• E7Making apologies
• E8Making suggestions
• E9Asking questions using keego
• E10Offering support
• E11Asking how to pronounce names
• E12Asking for clarification