Easy Japanese for Work — Season 1, Episode 19: Dealing with ambiguous complaints

Episode synopsis

Wu Fei, from China, works as a co-manager of a Yakiniku restaurant in Tokyo. After graduating university, she moved to Japan in 2010 and began studying Japanese. She began working at this Yakiniku restaurant last year. Besides waitressing, she's responsible for store operations and training new staff members. Her Japanese is great, but sometimes she finds it hard to deal with ambiguous complaints from customers. She tackles a roleplay challenge to help her improve her customer service skills.

About Easy Japanese for Work

Accelerate your Japanese language skills! Learn practical, effective workplace expressions, understand business culture and improve your kanji.

More episodes from Season 1

• E1Communicating a sense of gratitude
• E2How to politely ask someone to repeat something
• E3Expressing an opinion concisely
• E4How to make explanations using photos and other materials
• E5Relaying messages
• E6Obtaining permission
• E7Making apologies
• E8Making suggestions
• E9Asking questions using keego
• E10Offering support
• E11Asking how to pronounce names
• E12Asking for clarification