Inside John Lewis — Season 1, Episode 3: Episode 3
Documentary • 60 min • 1 season, 3 episodes
Episode synopsis
Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.
About Inside John Lewis
In a television first BBC Two goes behind the scenes of John Lewis – one of Britain's biggest and best known department stores – as it tackles the worst recession for 80 years in Inside John Lewis.