911 Crisis Center — Season 1
Lives are on the line.
About this season
An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.
Episodes (16)
1. 12 Hours Together
Aired 6 November 2021 • 22 min
911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family.
2. Best of Luck
Aired 6 November 2021 • 22 min
On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and thin over 12 years.
3. Training Wheels
Aired 13 November 2021 • 22 min
911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.
4. Octopus Mode
Aired 14 November 2021 • 22 min
Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.
5. Third Time's the Charm
Aired 20 November 2021 • 22 min
Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the Wedding Livestream when they hear police call out someone's been shot.
6. 40 Shots Fired
Aired 21 November 2021 • 22 min
Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.
7. What To Expect
Aired 27 November 2021 • 22 min
911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.
8. Put To the Test
Aired 28 November 2021 • 22 min
It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.
9. Teamwork Makes the Dream Work
Aired 4 December 2021 • 22 min
911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...
10. Double Homicide
Aired 5 December 2021 • 22 min
Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.
11. They're Out There
Aired 11 December 2021 • 22 min
The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.
12. Help Is on the Way
Aired 12 December 2021 • 22 min
The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.
13. The First, First Responders
Aired 18 December 2021 • 22 min
It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.
14. Appreciation in Action
Aired 21 December 2021 • 22 min
Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.
15. Positive Impacts
Aired 1 January 2022 • 22 min
Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward, also takes on an emotionally-charged night when they each answer calls from families in a similar crisis.
16. Work Family
Aired 1 January 2022 • 22 min
The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!