Customer Wars — Season 3
The customer is always right is the exception rather than the rule.
About this season
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.
Episodes (25)
1. Can't Fight this Ceiling
Aired 7 November 2023 • 21 min
In Las Vegas, a rideshare driver and passenger get into a heated altercation over an alleged door slam. In Akron, Ohio, a cashier lifts her shirt and flashes a customer mid-argument. A young lady in England throws a milkshake at a car she was just paid to wash. A woman falls through the ceiling of a convenience store in Canada. In Houston, Texas, a woman stands in a sports stadium parking space in an attempt to reserve her spot. In Knoxville, Tennessee, a passenger attempts to rob a Taxi driver at gunpoint. At a superstore in Alabama, a pregnant woman shopping with her husband shocks him with a special request.
2. Too Hot to Handle
Aired 7 November 2023 • 21 min
In Orlando, FL, a passenger makes a scene in the aisle after being asked to leave the plane; a pickup truck at a drive thru window suddenly becomes engulfed by flames.
3. Dumpster Dive
Aired 14 November 2023 • 21 min
In Oakland, California, a disagreement between two employees culminates in a dramatic tug of war with one employee's hair; at a Texas airport, a passenger goes on a tirade after being denied boarding.
4. Cruise Blues
Aired 14 November 2023 • 21 min
A fight breaks out at a restaurant in Miami, Fla., after employees throw cups at an allegedly disruptive customer; a man is accused of stealing the items he just purchased in a home goods store because he didn't take a receipt.
5. Baggage Claim Brawl
Aired 21 November 2023 • 21 min
In Norman, Oklahoma, a delivery driver goes all out in an attempt to find a customer's missing package; in Rye, N.Y., amusement park goers find themselves stuck on a malfunctioning ride that's spinning in reverse.
6. Foul-Mouthed Flier
Aired 21 November 2023 • 21 min
On a flight bound for Austin, TX, a passenger goes on a foul-mouthed tirade after being asked to watch his language. An apparently armed man strikes out at a nail salon in Georgia. An Alaskan woman visiting Brooklyn, NY rids a local bar of a large pest. A complaining customer in a California tire shop exasperates other customers, leading to a physical altercation. A missed stop on a city bus leads to a violent altercation between the bus driver and an older passenger.
7. Customer Support
Aired 28 November 2023 • 21 min
A hungry customer at a Florida restaurant draws the ire of other customers; Police confront a young man with a gun inside a Wisconsin Convenience store; purported seating kerfuffle escalates to an all out brawl.
8. Runway Rage
Aired 5 December 2023 • 21 min
In Philadelphia, a disruptive passenger is removed from an airplane; a fight breaks out at a local bar in Hill City, S.D.; football fans heading to a match in West Sussex, England race against the clock to receive a beer delivery.
9. Bar Blunder
Aired 26 December 2023 • 21 min
In Baltimore, a verbal argument between two groups of diners escalates when a man throws a drink in a woman's face; at a nail salon in Akron, Ohio, a complaining customer gets in a heated back and forth with a social media influencer.
10. Rideshare Rage
Aired 26 December 2023 • 21 min
In Parma, Ohio, a dissatisfied customer at a fast food restaurant throws her food at an employee; in the Bronx, N.Y., a rideshare passenger goes on a tirade apparently after learning that she can't charge her phone.
11. Suds and Spats
Aired 2 January 2024 • 21 min
A customer calls the police over a dryer dispute; a fast-food customer demanding a refund slaps an employee; an alligator wrestling show takes a terrifying turn; a dispute erupts when a man believes a woman is wrongfully parked in a handicap spot.
12. Con Catastrophe
Aired 2 January 2024 • 21 min
In a drug store in Malibu, an employee confronts a man about his service dog's behavior; police in Florida report to a big-box store and detain a woman who employees claim scanned numerous items at self-checkout and then left without paying.
13. Unhappy Customer
Aired 9 January 2024 • 21 min
Two passengers deal with flight delays in very different ways; in Groves, Texas, a carnival worker dangles from a ride 30 feet in the air while trying to keep a young rider safe; a good delivery worker in Ohio gives a customer a piece of his mind.
14. Escalator Escapade
Aired 9 January 2024 • 21 min
A woman takes issue with a mouse and spots in a restaurant; a suspected shoplifter goes to great lengths to avoid arrest;a fair ride goes terribly wrong; an argument over cold french fries turns physical.
15. Subway Scuffle
Aired 16 January 2024 • 21 min
In New York City, a bike on the subway starts a brawl; on a plane taxiing in Philadelphia, a desperate passenger threatens to relieve herself in the aisle; a festival ride in Traverse City, Mich., appears to malfunction.
16. Cool as a Cucumber
Aired 16 January 2024 • 21 min
In Seattle, a restaurant owner confronts a woman accused of trying to leave without paying her tab; a rideshare driver in Washington D.C. remains very cool under extreme pressure; in Hawaii, a self-proclaimed Shopping Cart Narc runs for cover.
17. It's All Downhill From Here
Aired 23 January 2024 • 21 min
In Albuquerque, N.M., a passenger's behaviour causes the crew to divert a flight; a downhill chase ensues in Park City, Utah, after a skier is called out for his rude behaviour on the slopes.
18. Emergency Exit
Aired 23 January 2024 • 21 min
A bus driver on the job in Las Vegas speaks his mind; in Atlanta, an altercation during the breakfast rush at a drive-thru escalates to a dangerous point; a zoo visitor in Indonesia gets up close and personal with an Orangutan.
19. High Anxiety
Aired 30 January 2024 • 21 min
At a pawn shop in Maine, two men reach an unlikely agreement about an allegedly ill gotten bicycle; in Florida, a drive-thru worker takes issue with a customer's allegedly noisy child; in Franklin, N.C., an animal clinic's day turns disastrous.
20. Argument in the Air
Aired 6 February 2024 • 21 min
A heated argument breaks out on a mid-air flight to Los Angeles. In Wisconsin, an alleged shoplifter leads police on a wild chase. At a sandwich shop in California, a woman takes drastic measures after reportedly being denied a refund. On the slopes in Austria, a struggling snowboarder takes down a slew of other skiers. Two friends find a clever workaround for the 'no pedestrians at the drive-thru' rule.
21. Just Plane Wrong
Aired 13 February 2024 • 21 min
Parents in Florence, Ky., find an unexpected and unpleasant surprise in their child's chicken nuggets; an overbooked flight in Chicago leads to the forced removal of an unwilling passenger.
22. Not a Dog Person
Aired 27 February 2024 • 21 min
In Delaware, a restaurant customer takes issue with the proximity of a man's service dog; in Minnesota, a customer loses control of his vehicle at a car wash; disappointment with a meal prize leads to blows in Nova Scotia.
23. Construction Crusaders
Aired 5 March 2024 • 21 min
In Bakersfield, Calif., a pair of heroic contractors helps a homeowner recover a bike taken from her yard; an angry customer in Bay Shore, Long Island blames a fast food restaurant for a fire in his microwave.
24. Drive-Thru Debacle
Aired 12 March 2024 • 21 min
In Augusta, Ga., disaster unfolds as a truck attempts to purchase food at a drive thru; at a Dallas airport, a passenger's rudeness sparks a chaotic brawl among travelers; in Melbourne, Australia, a rideshare driver gets a very pleasant surprise.
25. Homeowner vs. Handyman
Aired 19 March 2024 • 21 min
In Coram, N.Y., a homeowner confronts a handyman over his allegedly unsatisfactory work; in Oakland, Calif., a heated argument between two women on a train spins out of control; an alligator handler's routine in the Everglades goes very wrong.