Customer Wars — Season 5
The customer is always right is the exception rather than the rule.
About this season
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.
Episodes (14)
1. Wild Horse Chase
Aired 4 February 2025 • 21 min
Tensions rise at a pet grooming business in Miami; mounted police pursues a suspect shoplifter.
2. Takeout Trouble
Aired 4 February 2025 • 21 min
A customer's demand for a refund spirals into a heated back and forth with employees.
3. Ferris Wheel Fiasco
Aired 11 February 2025 • 21 min
A commuter must contend with another passenger's feet on her seat.
4. Flying Plates and Punches
Aired 11 February 2025 • 21 min
Spotlighting the conflicts that arise between irrational customers and the employees helping them.
5. Taxi Terror
Aired 18 February 2025 • 21 min
An employee faces off with a customer over some apparent confusion about the cost of a repair.
6. The Naughty List
Aired 18 February 2025 • 21 min
A customer attempts to return a card without a receipt; a fight between two women turns physical.
7. Escalation at the Airport
Aired 25 February 2025 • 21 min
A lifestyle vlogger's filming of her visit to a nail salon sparks a confrontation with employees; a flight cancellation leads to a heated exchange between two passengers and airport security; a group of tourists meet a moody elephant.
8. Grandma to the Rescue
Aired 25 February 2025 • 21 min
A resort guest's confrontation with a group of performers escalates into an explosive altercation; chaos ensues when two alleged shoplifters are locked inside by a security guard; three friends bickering turns physical.
9. Difficult Delivery
Aired 4 March 2025 • 21 min
A delivery driver must contend with a customer dissatisfied with how his package was delivered.
10. Barbershop Revenge
Aired 11 March 2025 • 21 min
At a gym in Nebraska, a professional trainer's workout session is disrupted by unwanted advice; at a fast food restaurant in Kentucky, a disagreement between a customer and employees results in a chaotic altercation.
11. Runaway at the Rodeo
Aired 11 March 2025 • 21 min
At a rodeo, in Sisters, Oregon, chaos erupts as a 1,400-pound bull breaks free, sending fans scrambling; in Carbondale, Illinois, an employee vents about a tense confrontation with an allegedly rude customer.
12. Movie Theater Madness
Aired 18 March 2025 • 21 min
At a movie theater in Vero Beach, Florida, the alleged disruptive behavior of two women escalates when the police arrive; on a packed train in New York, New York, a back and forth between passengers turns physical.
13. Vacation Gone Wrong
Aired 25 March 2025 • 21 min
At a resort, a man's alleged remarks lead to a violent altercation with other vacationers.
14. Superstore Sprinter
Aired 25 March 2025 • 21 min
Outside a superstore in Kent, Washington, a shoplifting suspect is confronted by police.